Operational Services
Duka Property Management Inc. provides complete operational services, including:
- 24-hour emergency monitoring and service
- Coordinating information with all parties
- Supervising all trades and suppliers
- Overseeing personnel hiring, training, supervision
- Determining workload and preparing schedules
- Evaluating staffing requirements
- Inspecting properties each month
- Implementing preventative maintenance programs
- Establishing emergency plans and communicating fire safety instructions
- Obtaining insurance and valuation appraisals
- Administering and supervising contract tendering
- Managing energy efficiencies for cost-savings
- Ensuring properties meet government regulations
Financial Services
At Duka Property Management Inc., we know that sound financial management is essential. Here are some of the financial services we provide:
- Monthly financial statements
- Complete accounting services as per Generally Accepted Accounting Principles (GAAP).
- Processing accounts receivable and payable
- Timely common areas fee collection
- Payroll/benefit administration of strata corporation employees
- Detailed operating budgets
- Revenue and expenditure control and analysis
- Computerized reporting systems via cutting-edge software
- Investment of strata surplus funds
- Depreciation Report reviews
- Organization of financial information for auditors
Administrative Services
Duka Property Management Inc. has established strict standards for proper record-keeping and filing of strata corporation records and documents.
Here is how Duka can help with your building’s administration:
- Enforcing the Strata Property Act, declaration, by-laws and rules
- Managing sensitive issues and relationships with tact and diplomacy
- Preparing Form “B”
- Preparing electronic logs and spreadsheets for Form B and building inspections
- Collection of common areas fees and accounts in arrears
- Organizing all Strata meetings
- Attending all regular Strata Council meetings
- Providing monthly management reports to the Strata Council
- Maintaining client documents and records such as owner’s lists, trades list, contract summary, annual budget planning guide and site information sheets
- Assistance with welcome packages for all new residents
Customer Service
Duka Property Management Inc. exceeds customer service expectations with:
- Innovative and sophisticated software solutions
- Detailed and customized reporting for clients and residents
- Experienced employees who specialize in strata management
- Professional customer service staff both onsite and in head office
- Advice and information for newly-elected Strata Council Members
- Bulk purchase and service discounts
- Informed service and management staff who have instant access to technical knowledge
- Welcome programs for new residents
- Readily available strata managers
- 24-hour emergency service coverage
- Environmental initiatives and energy efficiency programs
- 24-hour senior management support